Support - Digi Xeno

Support Center

Get help with your Digi Xeno services – we are here to assist you

How Can We Help You?

Choose the best way to reach Digi Xeno based on your query. We usually reply within a few hours during working hours.

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WhatsApp Support

Fastest way to get answers. Chat with us directly.

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Call Us

Speak directly for urgent queries or detailed discussions.

Call 9530309365
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Email Support

Send detailed questions or documents via email.

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Frequently Asked Questions

Quick answers to common questions about Digi Xeno services, pricing and process.

How do I get started with Digi Xeno?

Contact us via WhatsApp or phone, share basic details about your business and what you need (social media, Google Business or website). We will suggest the best plan and send you a simple proposal.

What information do you need from me?

Depending on the service: your business name, logo, photos, social media links (if any), contact details, and a brief idea of what you want to achieve online.

How long does setup take?

Starter setup (₹499) usually takes 2–3 days. Website projects depend on number of pages and content, typically 5–10 days. Monthly social media management starts as soon as setup is complete.

Can I change my plan later?

Yes. You can upgrade, downgrade or pause plans with reasonable notice. Any changes will be discussed over WhatsApp or email before applying.

Do you offer refunds?

Setup plans (₹499) are usually non-refundable once work starts. For monthly plans, refunds depend on work already completed. Each case is reviewed individually.

Will I get access to my social media accounts?

Yes. You remain the owner. We only use temporary access to post content. You can revoke access anytime. We recommend changing passwords after a project ends.

Do you work with businesses outside India?

Currently, Digi Xeno focuses on Indian businesses. However, if you are based outside India but target Indian customers, we can discuss options.

Helpful Resources

Quick links to important pages and information about Digi Xeno.

Services

Learn about social media management, Google Business setup and website design.

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Pricing Plans

See our simple pricing for starter setup, monthly plans and growth packages.

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About Digi Xeno

Read our story, meet the founder and understand our approach to digital marketing.

About Us →

Privacy & Terms

Understand how we protect your data and our service terms.

Privacy Policy →

Support Hours

Our support team is available during these hours (IST). Messages sent outside these hours will be replied to on the next working day.

Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 5:00 PM